Customer Success Specialist - Work from home

Job Description:

We are seeking a dedicated and resourceful Customer Success Specialist to join our team at Farmers Insurance Exchange. This position is a part-time, work from home role based in London, England, UK. As an Entry Level position, we require at least 1 year of experience in a customer-facing role.

Responsibilities: - Engage with customers to provide outstanding service and support - Manage and resolve customer inquiries through various channels such as phone, email, and chat - Identify and escalate issues to appropriate team members when necessary - Build and maintain strong customer relationships to ensure customer satisfaction - Assist customers with account management and product inquiries - Collaborate with internal teams to improve customer experience and resolve customer concerns - Meet and exceed customer service and satisfaction goals

Requirements: - Excellent communication skills, both written and verbal - Strong negotiation and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and other communication tools - High school diploma or equivalent required, college degree preferred - Ability to work in a fast-paced environment and adapt to changing priorities - Experience in insurance or related industry is a plus

Personality Traits: - Dedicated: A strong commitment to providing exceptional service to our customers - Resourceful: Ability to think creatively and find solutions to customer issues

Soft Skills: - Negotiation: Ability to work with customers to find mutually beneficial solutions - Problem-solving: Strong problem-solving skills to resolve customer issues effectively

Benefits: - Company-provided equipment for remote work - Employee discounts on insurance products - Company transportation for any required in-person meetings or events

Working Environment: We strive to cultivate a sense of ownership and responsibility at every level to empower our employees to excel in their roles.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic as defined by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.