Customer Support Assistant

Job Description:

Markel, a leading insurance company based in London, England, is seeking a part-time Customer Support Assistant to join our dynamic team at the Associate Level. The ideal candidate will have at least 2 years of experience in customer service and possess a resilient and energetic personality.

Responsibilities: 1. Handle incoming customer queries via phone, email, and chat in a professional and timely manner. 2. Assist customers with policy inquiries, claims processing, and general account maintenance. 3. Collaborate with cross-functional teams to resolve customer issues and escalations. 4. Maintain accurate records of customer interactions and transactions in the CRM system. 5. Identify opportunities for process improvement and provide feedback to management. 6. Support team members with administrative tasks as needed. 7. Meet or exceed customer satisfaction targets set by the company.

Requirements: 1. Minimum of 2 years of customer service experience. 2. Excellent communication and interpersonal skills. 3. Ability to work in a fast-paced environment and multitask effectively. 4. Strong attention to detail and problem-solving skills. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Willingness to work part-time hours with flexibility to cover shifts as needed. 7. Cooperate with team members and contribute to a positive work environment.

Benefits: 1. Retirement plan 2. Joining bonus 3. Dental insurance 4. Opportunities for career advancement and professional development.

Working Environment: At Markel, we have a strong focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.

Equal Opportunity Statement: Markel is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to Apply: May 14, 2024

Join Markel and start your career in customer support today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.