Customer Support Associate

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Job Description:

We are looking for a part-time Customer Support Associate to join our team at Cisco in London, England, UK. As an Associate Level position, we require at least 4 years of relevant experience in customer support or a related field. The ideal candidate will be independent, motivated, and possess strong strategic planning and research skills.

Responsibilities: - Provide exceptional customer support through various channels such as phone, email, and chat - Troubleshoot technical issues and provide timely solutions to customers - Work closely with our technical team to escalate and resolve complex issues - Conduct research to understand customer needs and provide tailored solutions - Assist in documenting customer feedback and suggesting improvements to our products and services - Collaborate with cross-functional teams to ensure customer satisfaction and retention - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 4+ years of experience in customer support or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in using CRM software and other customer support tools - Bachelor's degree in a relevant field is preferred

Benefits: - Training & professional development opportunities - Visa sponsorship for eligible candidates - Parental leave for new parents - Encouraging a spirit of exploration and taking calculated risks for growth

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Cisco is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.