Customer Support Associate

Job Description:

Packaging Corp. of America is seeking a part-time Customer Support Associate to join our team in London, England. As an Associate Level position, we require a minimum of 3 years of relevant experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Handle inquiries, complaints, and requests promptly and professionally. 3. Resolve customer issues in a timely and efficient manner. 4. Collaborate with internal teams to ensure customer satisfaction. 5. Identify and escalate priority issues to management as needed. 6. Maintain accurate records of customer interactions and transactions. 7. Assist with administrative tasks as necessary.

Requirements: 1. Independent and resilient personality traits. 2. Excellent communication skills and the ability to think critically. 3. Persuasion skills to effectively handle difficult situations. 4. Knowledge of customer service best practices. 5. Proficiency in Microsoft Office and customer relationship management software. 6. Ability to work remotely and adapt to a fast-paced environment. 7. Prior experience in a customer-facing role is preferred.

Benefits: 1. Joining Bonus for new hires. 2. Remote work flexibility, allowing you to work from home. 3. Company-provided equipment for remote work. 4. Opportunities for growth and advancement within the company.

Working Environment: At Packaging Corp. of America, we thrive in an environment that embraces and navigates change seamlessly. We value creativity, collaboration, and continuous improvement in all that we do.

Deadline to Apply: Please submit your application by June 26, 2024, to be considered for this position.

Equal Opportunity Statement: Packaging Corp. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.