Customer Support Associate

As a Customer Support Associate at Altria Group in London, England, UK, you will play a crucial role in providing high-quality customer service to our clients. This part-time position at the Associate level requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a professional and timely manner. 2. Provide product information and assistance to customers over the phone, email, and chat. 3. Collaborate with cross-functional teams to ensure customer satisfaction and retention. 4. Assist in developing and maintaining customer support procedures and documentation. 5. Monitor customer feedback and escalate issues to management as needed. 6. Maintain a high level of product knowledge to effectively address customer queries. 7. Identify opportunities for improvement in customer support processes and systems.

Requirements: 1. Excellent communication and interpersonal skills. 2. Strong problem-solving abilities and a customer-centric approach. 3. Ability to multitask and prioritize tasks effectively. 4. Adaptable and able to work under pressure in a fast-paced environment. 5. Experience in planning and executing strategic initiatives. 6. Proficient in using CRM software and other customer support tools.

Benefits: 1. Gym membership to promote employee wellness. 2. Medical coverage to ensure the health and well-being of employees. 3. Retirement plan for long-term financial security.

Working Environment: At Altria Group, we foster a collaborative and supportive work environment where employees can build strong relationships with colleagues, clients, and partners. We believe in empowering our team members to succeed and grow in their careers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Altria Group is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.