Customer Support Associate - Work from home

Job Description:

Reynolds American is seeking a Customer Support Associate to join our team in London, England, UK. This is a part-time, entry-level position that offers the opportunity to work from home. We are looking for individuals who are driven and confident, with strong planning and project management skills.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with inquiries, concerns, and feedback - Resolve customer issues in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate any issues or trends to management for resolution - Continuously seek ways to improve processes and procedures to enhance the overall customer experience

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Must have a dedicated home office space with reliable internet connection - Must be available to work evenings and weekends, as needed

Benefits: - Free food - Vision insurance - Dental insurance

Working Environment: At Reynolds American, we are dedicated to understanding and exceeding customer expectations. Our team is passionate about providing top-notch customer support and ensuring that every interaction leaves a positive impact.

Deadline to apply: 2024-06-21

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.