Customer Support Associate - Work from home

Job Description: We are looking for a detail-oriented and customer-focused Customer Support Associate to join our team at Air Products & Chemicals. This is a work-from-home position based in London, England, UK. As a part-time entry-level role, no prior experience is required.

Responsibilities: - Provide customer support via phone, email, and chat - Assist customers with product inquiries, order processing, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate priority issues to the appropriate channels - Stay up-to-date on product knowledge and company policies

Requirements: - Excellent communication skills - Ability to work independently and be resourceful in problem-solving - Strong analytical skills - Willingness to learn and adapt to new technologies and processes - Proficiency in Microsoft Office suite - Must have a stable internet connection and a quiet workspace at home

Personality Traits: - Independent - Resourceful

Soft Skills: - Innovation - Analysis

Benefits: - Visa sponsorship for eligible candidates - Joining Bonus - Paid sick leave

Working Environment: At Air Products & Chemicals, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our remote team is dedicated to providing excellent customer support while maintaining a positive and collaborative work environment.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Air Products & Chemicals is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.