Customer Support Associate - Work from home

Job Description:

Automation Anywhere is seeking a motivated and resilient Customer Support Associate to join our team working from home in London, England. As an Entry Level position, this role requires at least 1 year of experience in customer support or a related field. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently in a virtual setting.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide technical support for our products and services, troubleshooting any issues that may arise - Assist customers with product selection, account management, and order processing - Collaborate with other team members to address customer concerns and find solutions - Maintain accurate and detailed records of customer interactions and transactions - Continuously seek opportunities to improve customer satisfaction and retention

Requirements: - 1 year of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Motivated and resilient attitude towards handling customer inquiries and complaints - Presentation and persuasion skills to effectively communicate with customers - Ability to adapt to change and work in a fast-paced environment

Benefits: - Employee discounts on products and services - Training and professional development opportunities - Dental insurance coverage - Opportunities for growth and advancement within the company

Working Environment: At Automation Anywhere, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive environment where employees can excel and contribute to the success of the company.

Equal Opportunity Statement: Automation Anywhere is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued. Apply now to join our dynamic team and help shape the future of customer support in the automation industry.

Deadline to apply: June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.