Remote Customer Support Manager

Job Description:

CBRE Group is seeking a motivated and experienced Remote Customer Support Manager to join our team in London, England, UK. This is a part-time position at the Associate Level, requiring a minimum of 5 years of relevant experience in customer support or a related field.

Responsibilities: - Manage a team of remote customer support representatives, providing guidance and support to ensure excellent service delivery - Develop and implement customer support strategies to enhance customer satisfaction and retention - Monitor and analyze customer support metrics to identify areas for improvement - Collaborate with other departments to address customer issues and provide timely resolutions - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Proven experience in customer support management - Excellent communication and interpersonal skills - Strong analytical abilities and problem-solving skills - Ability to adapt to changing environments and prioritize tasks effectively - Detail-oriented and organized - Adaptability and dedication to deliver exceptional customer service - Ability to work independently and in a team setting - Proficiency in Microsoft Office and customer support software

Personality traits: adaptable, dedicated Soft skills: analysis, adaptability

Benefits: - Company-provided equipment for remote work - Employee discounts on company services - Free accommodation for business travel as needed

Working environment: Join a dynamic team that encourages creativity and innovation. Our work culture values collaboration and individual growth, allowing employees to unleash their full potential and contribute to the success of the company.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: CBRE Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.