Customer Support Manager

Job Description:

We are looking for a dedicated and confident Customer Support Manager to join our team at Graybar Electric in London, England. As a mid-to-senior level professional with at least 8 years of experience in customer support, you will be responsible for managing and overseeing all aspects of customer service operations.

Responsibilities: - Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction - Manage a team of customer support representatives, including hiring, training, and performance evaluations - Handle escalated customer complaints and issues, ensuring timely resolution and customer retention - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless and positive customer experience - Monitor and report on key performance metrics, such as response times and customer satisfaction scores - Develop and implement strategies to increase customer loyalty and retention - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in customer support, with at least 3 years in a managerial role - Strong leadership and communication skills - Excellent problem-solving abilities and attention to detail - Ability to work in a fast-paced and dynamic environment - Proficiency in customer service software and CRM systems - Planning and cooperation skills - Visa sponsorship available for qualified candidates - Joining bonus offered - Paid Time Off (PTO) benefits

Working Environment: At Graybar Electric, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing outstanding customer service and support, and we are looking for a Customer Support Manager who shares our passion for excellence.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.