Customer Support Manager

Job Description:

W.W. Grainger is looking for a part-time Customer Support Manager to join our team in London, England. As a mid-to-senior level position, we are seeking someone with at least 7 years of experience in customer support roles. The ideal candidate will be reliable, adaptable, possess strong analytical and problem-solving skills, and thrive in a fast-paced environment.

Responsibilities: - Oversee the daily operations of the customer support team - Develop and implement strategies to improve customer satisfaction and retention - Train and mentor team members to provide exceptional customer service - Analyze customer data and feedback to identify areas for improvement - Resolve complex customer issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Monitor key performance indicators and create reports for senior management - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 7+ years of experience in customer support roles - Proven track record of managing a team and achieving targets - Strong communication and leadership skills - Ability to think strategically and solve problems effectively - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Vision insurance - Relocation allowance - Company transportation

Working Environment: At W.W. Grainger, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a culture of collaboration, innovation, and continuous learning to help our team members grow both personally and professionally.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: W.W. Grainger is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.