Customer Support Manager

Job description:

Estee Lauder is seeking a dedicated Customer Support Manager to join our team in London, England. As a mid-to-senior level position, the ideal candidate should have at least 8 years of experience in customer support roles. The Customer Support Manager will be responsible for overseeing all aspects of customer service and support for our esteemed clientele.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer inquiries and complaints in a professional and timely manner - Implement training programs for customer support staff to enhance their skills and knowledge - Create and maintain customer support policies and procedures to ensure consistency and efficiency - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8+ years of experience in customer support roles - Strong communication and interpersonal skills - Ability to work independently and make decisions confidently - Resilient and able to handle high-pressure situations with grace - Excellent presentation skills and the ability to articulate complex ideas clearly - Experience in strategic planning and problem-solving - Bachelor's degree in a relevant field preferred

Personality traits: - Resilient - Independent

Soft skills: - Presentation - Strategic planning

Benefits: - Training & professional development opportunities - Disability insurance - Relocation allowance

Working environment: At Estee Lauder, we are committed to fostering a culture of diversity and inclusivity. As a Customer Support Manager, you will have the opportunity to pave the way for a more inclusive workplace, where every employee feels a sense of belonging.

Equal opportunity statement: Estee Lauder is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment. Apply by July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.