Remote Customer Support Manager

Job Description:

Farmers Insurance Exchange is seeking a talented and experienced Remote Customer Support Manager to join our team in London, England. As a Mid-to-Senior Level position, we are looking for someone with at least 7 years of experience in a customer support role.

Responsibilities: - Lead a team of remote customer support specialists, providing guidance, training, and support to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor and analyze team performance metrics to identify areas for improvement and implement solutions - Handle escalated customer inquiries and issues, working closely with other departments to resolve complex problems - Collaborate with other team leaders to ensure a seamless and efficient customer support experience - Stay up-to-date on industry trends and best practices to constantly improve customer support operations - Implement tools and technology to streamline customer support processes and increase efficiency

Requirements: - Demonstrated experience in a customer support management role - Excellent communication and leadership skills - Ability to work independently and make strategic decisions - Resilient and able to handle high-pressure situations - Experience with remote team management and collaboration tools - Strong organizational and problem-solving skills - Strategic planning abilities and a focus on continuous improvement - Proven track record of driving results and exceeding KPIs - Bachelor's degree in business administration or related field, or equivalent work experience

Personality Traits: - Independent - Resilient

Soft Skills: - Strategic planning - Decision-making

Benefits: - Gym membership - Training & professional development opportunities - Joining Bonus

Working Environment: At Farmers Insurance Exchange, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is passionate about providing the best customer service possible and creating a positive work environment for all employees.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.