Remote Customer Support Manager

Job Description:

ABM Industries is seeking a Remote Customer Support Manager to join our team in London, England. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer support roles. The ideal candidate will be resourceful, energetic, and possess strong critical thinking and cooperation skills.

Responsibilities: - Manage and oversee the remote customer support team, ensuring high levels of customer satisfaction and retention - Develop and implement customer support strategies to improve efficiency and effectiveness - Monitor and analyze customer support metrics to identify areas for improvement - Train and coach customer support team members to enhance their skills and performance - Collaborate with other departments to address customer issues and provide timely resolutions - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 5 years of experience in customer support roles - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in customer support software and tools - Bachelor's degree in a relevant field preferred

Benefits: - Training & professional development opportunities - Paid sick leave - Life insurance coverage

Working Environment: At ABM Industries, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where every team member is valued and respected.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: ABM Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to diversity, equity, and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.