Customer Support Manager - Work from home

Job Description: EMCOR Group is seeking a highly motivated and independent Customer Support Manager to join our team on a part-time basis, working from home in London, England, UK. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for managing a team of customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Lead and manage a team of customer support representatives, providing guidance, support, and training as needed. - Develop and implement strategies to improve customer satisfaction and retention. - Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner. - Monitor team performance metrics and KPIs, identifying areas for improvement and implementing corrective actions. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Stay current on industry trends and best practices in customer support to continuously improve processes and procedures.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 6 years of experience in customer support, with at least 2 years in a managerial or supervisory role. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and a customer-focused mindset. - Ability to work independently and collaboratively in a remote team environment. - Proficiency in CRM software and other customer support tools. - Flexible schedule to accommodate customer support coverage as needed.

Personality Traits: - Motivated: Self-starter who is driven to achieve goals and exceed expectations. - Independent: Able to work effectively without constant supervision and make decisions autonomously.

Soft Skills: - Cooperation: Works well with others in a team setting, fostering a collaborative and supportive environment. - Problem-solving: Demonstrates a proactive approach to addressing challenges and finding solutions.

Benefits: - Relocation allowance for eligible candidates. - Gym membership subsidy to support employee wellness. - Vision insurance coverage for eye care needs.

Working Environment: At EMCOR Group, we provide an environment where technology is harnessed to drive innovation and efficiency, enabling our employees to thrive and succeed in a dynamic and fast-paced industry.

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 28, 2024.

If you meet the requirements and are ready to take on this exciting opportunity as a Customer Support Manager, working from home with EMCOR Group, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.