Customer Support Officer

Job Description:

Masco, a leading company in the London, England, UK area, is seeking a part-time Customer Support Officer to join our team at the Associate Level. The ideal candidate will have a minimum of 3 years of experience in a customer support role. As a Customer Support Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing product information and assistance to customers - Processing orders and returns accurately - Working closely with other departments to ensure customer satisfaction - Maintaining customer records and data in our CRM system - Identifying and implementing process improvements to enhance customer experience

Requirements: - Independent and confident personality traits - Strong communication skills - Creativity in problem-solving and customer interactions - Ability to work well under pressure and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Knowledge of customer service principles and practices - Reliable transportation to and from work

Benefits: - Company transportation provided - Medical coverage - Joining bonus for new employees - A dynamic working environment that encourages curiosity and questioning to fuel innovation and growth

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Masco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Masco complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Masco expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Improper interference with the ability of Masco employees to perform their expected job duties is absolutely not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.