Customer Support Representative

Job Description:

United Technologies is seeking a driven and hardworking Customer Support Representative to join our team in London, England. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer issues and complaints with a high level of customer satisfaction - Process orders, returns, and exchanges accurately and efficiently - Keep detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate priority issues to management as needed

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Adaptability to changing customer needs and company policies - Ability to make quick and effective decisions in a fast-paced environment - Proficient in Microsoft Office applications - Previous customer service experience is a plus, but not required

Benefits: - Paid Time Off (PTO) - Dental insurance - Travel & spending expenses

Working Environment: At United Technologies, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide the best possible service to our clients.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: United Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.