Customer Support Representative

Job Description:

Avon Products, a leading global beauty company, is seeking a part-time Customer Support Representative to join our team in London, England, UK. As an Associate Level role, we require a candidate with at least 3 years of experience in a customer support or similar role.

Responsibilities: - Provide exceptional customer service via phone, email, and chat channels - Resolve customer inquiries and issues in a timely and professional manner - Assist customers with product information, ordering, and shipment tracking - Collaborate with other team members to ensure customer satisfaction - Identify and report trends in customer concerns to improve overall service - Meet and exceed productivity and quality targets set by the company - Maintain accurate customer records and details in the CRM system

Requirements: - Motivated and hardworking individual with a passion for delivering excellent customer service - Strong analytical skills to assess customer needs and concerns - Ability to work effectively in a collaborative team environment - Excellent communication skills, both written and verbal - Proficient in using customer service software and other related tools - Ability to multi-task and prioritize workload in a fast-paced environment

Benefits: - Paid overtime for additional hours worked beyond regular schedule - Company-provided equipment for remote work - Disability insurance coverage for unexpected events

Working Environment: At Avon Products, we value success and strive to create a high-energy workplace where employees can make a significant impact. Our team is dedicated to delivering outstanding results for our customers and we encourage a supportive and inclusive environment for all.

Deadline to apply: May 15, 2024

Equal Opportunity Statement: Avon Products is an equal opportunity employer and encourages applications from individuals of all backgrounds, genders, and abilities. We are committed to creating a diverse and inclusive work environment where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.