Customer Support Representative

Job Description:

L-3 Communications is seeking a dedicated and experienced Customer Support Representative to join our team in London, England. As a part-time Associate Level position with a minimum of 2 years of experience, the Customer Support Representative will play a crucial role in ensuring customer satisfaction and loyalty.

Responsibilities: - Providing excellent customer service via phone, email, and in-person interactions - Handling customer inquiries and resolving issues in a professional and timely manner - Managing customer accounts and ensuring accurate and up-to-date information - Collaborating with other departments to address customer needs and concerns - Documenting and tracking customer interactions and resolutions - Proactively identifying opportunities for improvement in our customer support processes - Adhering to company policies and procedures to ensure consistency in service delivery - Contributing to a positive and supportive team environment

Requirements: - Proven experience in customer service or a related field - Strong communication skills and a customer-focused mindset - Ability to adapt to changing situations and handle multiple tasks simultaneously - Resourceful problem-solving skills and a proactive approach to customer issues - Innovative thinking and emotional intelligence to effectively connect with customers - Excellent organizational skills and attention to detail - Proficiency in Microsoft Office and CRM software - Flexibility to work evenings and weekends as needed

Benefits: - Medical coverage for employees - Paid overtime opportunities - Retirement plan options - Recognition and rewards based on performance and merit

Working Environment: At L-3 Communications, we believe in fostering a positive and supportive working environment where employees are recognized and rewarded for their contributions. We value diversity and equality in our workplace and strive to create a culture of inclusivity and respect.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: L-3 Communications is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.