Remote Customer Support Representative

Job Description:

Omnicom Group is seeking a Remote Customer Support Representative to join our team based in London, England, UK. This part-time position at the Associate level requires a minimum of 2 years of experience in customer support roles. The ideal candidate will be confident and passionate about providing excellent customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer issues and provide solutions to ensure customer satisfaction. 3. Research and plan personalized responses to address specific customer needs. 4. Collaborate with internal teams to escalate more complex issues and provide feedback for process improvement. 5. Maintain accurate customer records and documentation.

Requirements: 1. 2+ years of experience in customer support roles. 2. Confident and passionate about delivering exceptional customer service. 3. Strong research and planning skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software.

Benefits: 1. Training & professional development opportunities. 2. Free accommodation for remote work. 3. Parental leave for eligible employees.

Working Environment: At Omnicom Group, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, collaboration, and innovation to drive success in a fast-paced industry.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.