Remote Customer Support Specialist

Job Description:

Siemens is seeking a Remote Customer Support Specialist to join our team in London, England, UK. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in customer support roles. We are looking for a confident and resilient individual who can provide excellent customer service remotely.

Responsibilities: - Handle customer inquiries and provide solutions via phone, email, and chat - Assist customers with product information, troubleshooting, and technical support - Collaborate with internal teams to escalate and resolve customer issues - Maintain accurate records of customer interactions and transactions - Identify and report trends in customer inquiries to improve overall customer experience - Uphold the highest standards of ethical conduct and integrity in all customer interactions

Requirements: - 4 years of experience in customer support roles - Confident and resilient personality traits - Strong written and verbal communication skills - Ability to think innovatively and analytically to solve customer problems - Proficiency in CRM software and Microsoft Office Suite - Strong organizational skills and attention to detail

Benefits: - Company-provided transportation - Free accommodation - Relocation allowance

Working Environment: At Siemens, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusivity in our workplace and are committed to providing a positive and supportive environment for all employees.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Siemens is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.