Remote Customer Support Specialist

Job Description:

Charter Communications is looking for a Remote Customer Support Specialist to join our team in London, England, UK. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer support or a related field.

Responsibilities: - Provide excellent customer support via phone, email, and chat to resolve inquiries and issues in a timely and professional manner - Research and troubleshoot customer problems to find effective solutions - Make informed decisions to resolve customer complaints and escalations - Ensure customer satisfaction by addressing their needs and concerns effectively - Collaborate with other team members and departments to provide a seamless customer experience - Maintain accurate customer records and documentation

Requirements: - Resourceful and reliable individual who can work independently and as part of a team - Strong research skills to gather information and find solutions - Excellent decision-making abilities to address customer issues effectively - Effective communication skills to interact with customers and colleagues professionally - Proficiency in using customer support software and tools - Flexibility to adapt to changing priorities and handle multiple tasks simultaneously

Benefits: - Vision insurance - Remote work flexibility - Free food - Recognition and rewards based on performance and merit

Working Environment: At Charter Communications, we value equal opportunities and diversity in the workplace. We recognize and reward employees based on their performance and merit, creating a supportive and inclusive working environment.

Deadline to apply: 2024-05-15

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.