Customer Support Specialist

Job Description: The Customer Support Specialist at PNC Financial Services Group in London, England, UK is responsible for providing exceptional customer service to clients in a part-time capacity. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Address customer inquiries and resolve issues promptly and efficiently. 2. Communicate with clients through various channels, including phone, email, and live chat. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Document customer interactions and provide feedback to improve processes. 5. Provide product and service information to customers as needed. 6. Work towards meeting customer satisfaction goals and metrics. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Passionate about providing excellent customer service. 2. Independent and able to work autonomously. 3. Strong strategic planning skills. 4. Excellent presentation skills. 5. Ability to prioritize tasks and manage time effectively. 6. Proficiency in Microsoft Office and CRM software. 7. Excellent communication and interpersonal skills.

Benefits: 1. Training & professional development opportunities. 2. Free accommodation for part-time staff. 3. Company-provided equipment for work. 4. Competitive compensation package.

Working Environment: At PNC Financial Services Group, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to exceeding customer expectations and delivering exceptional service.

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.