Customer Support Specialist

Job Description:

We are looking for a part-time Customer Support Specialist to join our team at Southern in London, England, UK. As an Associate level employee with at least 4 years of experience in customer support, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and technical support to customers - Collaborate with other departments to address customer needs and concerns - Maintain accurate customer records and documentation - Assist in product testing and quality control - Identify and report recurring customer issues to management - Stay updated on company policies, procedures, and products

Requirements: - Energetic and motivated with a positive attitude - Strong communication skills and ability to work well in a team - Excellent problem-solving skills and ability to think on your feet - Ability to conduct thorough research and provide accurate information to customers - Experience using customer support software and CRM systems - Knowledge of customer service best practices - Fluency in English, both written and verbal

Benefits: - Disability insurance - Vision insurance - Free food

Working Environment: At Southern, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Southern is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.