Customer Support Specialist

Job Description:

DaVita HealthCare Partners is looking for a passionate and resourceful Customer Support Specialist to join our team in London, England. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients and partners. You will be the first point of contact for any inquiries or issues, ensuring that all concerns are addressed in a timely and professional manner.

Responsibilities:

- Handle inbound and outbound customer calls and emails - Provide timely and accurate information to clients regarding products and services - Troubleshoot and resolve customer issues and complaints - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Communicate customer feedback to the necessary teams for continuous improvement

Requirements:

- Previous experience in customer service or a related field (minimum of 2 years) - Excellent communication and problem-solving skills - Strong attention to detail and decision-making abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent (Associate's degree preferred)

Benefits:

- Medical coverage - Free food - Travel and spending expenses

Working Environment:

The ideal candidate will thrive in a fast-paced and collaborative environment. You will have the opportunity to build strong relationships with colleagues, clients, and partners, fostering a positive and inclusive work culture.

Deadline to Apply:

July 3, 2024

Equal Opportunity Statement:

DaVita HealthCare Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.