Remote Customer Support Specialist

**Job Description: Remote Customer Support Specialist**

**Company:** Ross Stores

**Location:** London, England, UK

**Job Type:** Part-time

**Seniority:** Associate Level

**Years of Experience:** 3

**Personality Traits:** Passionate, Confident

**Soft Skills:** Problem-solving, Adaptability

**Benefits:** Relocation allowance, Joining Bonus, Paid sick leave

**Working Environment:** Embrace a culture that challenges norms and encourages bold thinking.

**Deadline to Apply:** 2024-07-22

**Equal Opportunity Statement:** Ross Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

**Responsibilities:**

1. Provide exceptional customer support via phone, email, and chat for Ross Stores customers. 2. Assist customers with inquiries, complaints, and product-related questions in a professional and timely manner. 3. Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction. 4. Utilize problem-solving skills to address customer concerns and find appropriate solutions. 5. Escalate complex issues to the appropriate department for further assistance. 6. Keep accurate records of customer interactions and transactions. 7. Stay up-to-date on Ross Stores products, promotions, and policies to provide accurate information to customers. 8. Collaborate with team members to improve customer support processes and procedures. 9. Maintain a positive and professional attitude while interacting with customers and colleagues.

**Requirements:**

1. Bachelor's degree or equivalent work experience. 2. Minimum of 3 years of customer support experience. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and efficiently in a remote setting. 5. Strong problem-solving skills and the ability to adapt to changing situations. 6. Experience using customer support software and tools. 7. Proficiency in Microsoft Office Suite. 8. Previous experience in retail or e-commerce customer support is a plus. 9. Must have a reliable internet connection and a quiet workspace for remote work.

If you meet the requirements and have a passion for providing exceptional customer support, apply now to join the Ross Stores team as a Remote Customer Support Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.