Customer Support Specialist - Work from home

Job Description:

Terex, a leading global manufacturer of lifting and material processing products, is seeking a part-time Customer Support Specialist to work remotely from home in London, England. This position is at the Associate Level and requires a minimum of 2 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and live chat channels - Handle customer inquiries, complaints, and feedback in a timely and professional manner - Troubleshoot and resolve customer issues with accuracy and efficiency - Process returns, refunds, and exchanges according to company policies - Collaborate with other team members to ensure customer satisfaction and retention - Maintain accurate records of customer interactions and transactions in the CRM system - Stay up-to-date on product knowledge and industry trends to provide informed support to customers

Requirements: - Energetic and reliable individual who thrives in a fast-paced customer service environment - Strong analytical skills and ability to make sound decisions under pressure - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Ability to work independently and manage time effectively - High school diploma or equivalent required; associate's or bachelor's degree preferred

Benefits: - Training and professional development opportunities to enhance skills and advance career - Paid overtime for additional hours worked beyond the standard schedule - Paid sick leave to ensure health and well-being of employees

Working Environment: At Terex, we foster transparency and open dialogue for effective communication at all levels. Our team is dedicated to creating a supportive and inclusive work environment where every voice is heard and valued.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Terex is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.