Customer Support Specialist - Work from home

Job Description:

Freeport-McMoRan is looking for a Customer Support Specialist to join our team in London, England. This is a part-time, entry-level position that allows you to work from the comfort of your own home. We are seeking an adaptable and dedicated individual who possesses strong teamwork and strategic planning skills to provide exceptional customer support.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, order placement, and issue resolution - Escalate complex customer issues to the appropriate departments for further assistance - Keep accurate records of customer interactions and transactions - Identify opportunities to improve customer satisfaction and retention - Collaborate with cross-functional teams to address customer needs and improve processes

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency with Microsoft Office Suite and customer support software - Must have a reliable internet connection and home office setup

Benefits: - Profit sharing opportunities - Employee discounts on company products - Relocation allowance for eligible candidates

Working Environment: At Freeport-McMoRan, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing world-class customer support and fostering a positive work environment for all employees.

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Apply now to join our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.