Live Chat Assistant

Job description:

Rockwell Automation is seeking a part-time Live Chat Assistant to join our team in London, England, UK. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess key personality traits such as adaptability and resilience.

Responsibilities: 1. Providing excellent customer service through live chat support for our products and services. 2. Responding to customer inquiries and troubleshooting technical issues in a timely manner. 3. Coordinating with other departments to ensure customer needs are met efficiently. 4. Assisting with data entry and documentation as needed. 5. Collaborating with team members to improve processes and enhance customer satisfaction.

Requirements: 1. Proven experience in a customer service or technical support role. 2. Strong written and verbal communication skills. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in using live chat software and other digital communication tools. 5. Strong problem-solving skills and attention to detail.

Personality traits: adaptable, resilient Soft skills: time management, cooperation

Benefits: 1. Medical coverage 2. Company equipment provided 3. Company transportation available for work-related travel

Working environment: Join a team that leads the industry through cutting-edge ideas and solutions. Collaborate with talented professionals and contribute to our mission of driving innovation in automation technology.

Deadline to apply: June 1, 2024

Equal opportunity statement: Rockwell Automation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds, regardless of race, gender, age, disability, or any other characteristic. All qualified candidates will be considered for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.