Live Chat Manager

Insight Enterprises is seeking a highly experienced Live Chat Manager to join our team in London, England. This part-time position is ideal for someone at the mid-to-senior level with at least 8 years of experience in customer service or chat management.

Responsibilities: - Manage and oversee the daily operations of the live chat team, including monitoring chat interactions, providing guidance to team members, and ensuring high-quality customer service. - Develop and implement strategies to improve chat efficiency, customer satisfaction, and overall team performance. - Analyze chat data and metrics to identify trends, areas for improvement, and opportunities for growth. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Train and onboard new team members, ensuring they have the necessary skills and knowledge to succeed in their roles. - Stay up-to-date on industry trends, best practices, and new technologies related to live chat management.

Requirements: - 8+ years of experience in customer service, chat management, or a related field. - Strong communication and leadership skills. - Ability to think creatively and solve problems efficiently. - Excellent critical thinking and decision-making abilities. - Independent and energetic personality traits that drive success in a fast-paced environment. - Experience with live chat software and customer service platforms. - Bachelor's degree in a related field (preferred).

Benefits: - Training and professional development opportunities. - Free food provided for employees. - Relocation allowance for qualified candidates. - A working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: Insight Enterprises is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: May 16, 2024. Join our team and help us deliver exceptional customer service through our live chat platform!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.