Live Chat Manager

Job Description:

PPG Industries is seeking a dynamic and experienced Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in managing live chat operations. The Live Chat Manager will be responsible for overseeing all aspects of our live chat system, ensuring seamless communication with customers and providing exceptional customer service.

Responsibilities: - Manage a team of live chat agents, providing guidance, training, and support - Monitor live chat conversations to ensure quality control and adherence to company standards - Implement strategies to improve customer engagement and satisfaction through live chat - Analyze data and metrics to track performance and identify areas for improvement - Collaborate with other departments to ensure consistent messaging and information across all customer touchpoints - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 6+ years of experience in managing live chat operations - Excellent communication skills, both written and verbal - Strong organizational and time management skills - Ability to work in a fast-paced environment and adapt to changing priorities - Driven and motivated to meet and exceed goals - Negotiation and problem-solving skills - Proven track record of successfully managing a team - Knowledge of live chat platforms and technology

Benefits: - Vision insurance - Employee discounts - Medical coverage

Working Environment: At PPG Industries, we strive to create a work environment that is both productive and enjoyable. We encourage our employees to inject a sense of joy and vibrancy into their work, fostering a positive and collaborative atmosphere.

Deadline to Apply: 2024-07-22

Equal Opportunity Statement: PPG Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.