Live Chat Manager - Work from home

Job Description:

Simon Property Group is seeking a motivated and experienced Live Chat Manager to join our team on a part-time basis, working from home in London, England. As a Mid-to-Senior Level position, we are looking for individuals with at least 8 years of experience in customer service or related fields.

Responsibilities: - Manage and oversee all live chat interactions with customers, ensuring timely and effective responses - Develop and implement strategies to increase customer satisfaction and engagement through live chat - Train and supervise a team of live chat representatives, providing guidance and support as needed - Monitor chat metrics and KPIs to identify areas for improvement and implement necessary changes - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat management - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Assist with other customer service-related tasks as needed

Requirements: - 8+ years of experience in customer service, preferably in a live chat environment - Excellent communication skills and the ability to multitask effectively - Strong leadership and team management abilities - Reliable and adaptable personality traits - Proficiency in project management and planning - Experience with customer service software and CRM systems - Ability to work independently and problem-solve in a fast-paced environment - Must have a stable internet connection and a quiet workspace to work from home

Benefits: - Free accommodation for work-related travel opportunities - Travel opportunities to interact with customers in person - Parental leave for eligible employees - Opportunities for career growth and development within the company

Working Environment: At Simon Property Group, we pride ourselves on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional customer service and creating memorable experiences for our patrons.

Equal Opportunity Statement: Simon Property Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 28, 2024.

If you meet the qualifications and are excited about the opportunity to join our team as a Live Chat Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.