Live Chat Manager - Work from home

Job Description:

Las Vegas Sands is seeking a Live Chat Manager to work remotely from home in London, England. The ideal candidate will be responsible for managing the live chat function for our online casino website, ensuring high quality customer service and driving engagement. This is a part-time position with a mid-to-senior level of seniority and requires a minimum of 6 years of experience in a similar role.

Responsibilities: - Oversee the live chat platform, managing a team of agents and ensuring prompt and professional responses to customer inquiries. - Develop and implement strategies to increase customer engagement and drive revenue through the live chat channel. - Monitor and analyze chat data to identify trends, opportunities for improvement, and optimize performance. - Collaborate with cross-functional teams, including marketing, customer service, and IT, to ensure seamless integration of live chat into the overall customer experience. - Maintain a high level of customer satisfaction by providing timely and accurate responses to inquiries and complaints. - Train and develop live chat agents, providing ongoing support and guidance to help them excel in their roles.

Requirements: - 6+ years of experience in a similar role, preferably in the online gaming or e-commerce industry. - Adaptable and motivated personality traits, with the ability to thrive in a remote work environment. - Strong negotiation and cooperation skills, with a track record of building successful relationships with customers and colleagues. - Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner. - Proficiency in live chat software and customer service platforms. - Bachelor's degree in business, marketing, or a related field.

Benefits: - Disability insurance - Paid Time Off (PTO) - Training & professional development opportunities

Working Environment: Las Vegas Sands is committed to upholding the highest standards of ethical conduct and integrity. We strive to create a positive and inclusive working environment where every team member is valued and respected.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Las Vegas Sands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.