Live Chat Manager - Work from home

Job Description:

Cisco is seeking a passionate and confident individual to join our team as a Live Chat Manager, working remotely from London, England. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our live chat platform and ensuring smooth and efficient communication with our customers.

Responsibilities: - Oversee the day-to-day operations of the live chat platform, ensuring timely responses to customer inquiries - Train and mentor a team of live chat agents to provide exceptional customer service - Monitor chat conversations for quality control and provide feedback for improvement - Analyze chat data to identify trends and opportunities for optimization - Collaborate with other departments to provide accurate and up-to-date information to customers - Implement strategies to increase customer satisfaction and retention through live chat interactions - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 8+ years of experience in live chat management or a related field - Strong communication skills and the ability to multitask in a fast-paced environment - Experience with live chat software and customer relationship management systems - Excellent persuasion skills and the ability to resolve customer issues effectively - Proven track record of meeting targets and KPIs in a customer service environment - Ability to work independently and prioritize tasks effectively - Time management skills and the ability to work under pressure

Personality Traits: Passionate, Confident Soft Skills: Persuasion, Time Management

Benefits: - Remote work flexibility - Free food - Medical coverage

Working Environment: At Cisco, we strive to cultivate leaders who foster inclusivity and mentorship within our organization. We believe in creating a positive and supportive work environment where every voice is heard and valued.

Equal Opportunity Statement: Cisco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-13

If you meet the requirements and are interested in joining our dynamic team as a Live Chat Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.