Live Chat Representative

Job Description:

DISH Network is seeking a part-time Live Chat Representative to join our team in London, England, UK. The successful candidate will be responsible for providing exceptional customer service and support through our online chat platform. As a Live Chat Representative, you will engage with customers in real-time, answer inquiries, resolve issues, and assist with order processing. This role requires a high level of professionalism, strong communication skills, and the ability to think quickly on your feet.

Responsibilities: - Engage with customers in real-time through our online chat platform - Provide information on products and services, answer customer inquiries, and resolve issues - Assist customers with order processing and manage customer accounts - Escalate complex issues to the appropriate department for resolution - Meet and exceed performance goals for response times, resolution rates, and customer satisfaction - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of all customer interactions

Requirements: - 3 years of experience in customer service or a related field - Confident and hardworking personality traits - Excellent written and verbal communication skills - Strong teamwork and presentation skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online chat platforms - Flexibility to work evenings and weekends as needed

Benefits: - Travel opportunities - Company equipment provided - Travel and spending expenses covered - Opportunities for professional development and advancement

Working Environment: At DISH Network, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and support. We value teamwork, collaboration, and a positive work environment.

Equal Opportunity Statement: DISH Network is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.