Live Chat Representative

Job Description:

Oneok is currently seeking a part-time Live Chat Representative to join our team in London, England, UK. As an Associate Level Live Chat Representative, you will be responsible for providing exceptional customer service and support through live chat interactions with our customers.

Responsibilities: 1. Engage with customers in a professional and friendly manner through live chat to assist with inquiries, resolve issues, and provide product information. 2. Demonstrate strong communication skills to effectively convey information and solutions to customers in real-time. 3. Utilize analytical skills to understand customer needs and concerns, and provide tailored solutions. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions in the company's CRM system. 6. Adhere to company policies and procedures while maintaining a high level of professionalism.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Adaptability and reliability in a fast-paced environment. 3. Strong analytical and planning skills. 4. Excellent communication skills, both written and verbal. 5. Ability to multitask and prioritize tasks effectively. 6. Knowledge of CRM systems and live chat software is a plus.

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Medical coverage

Working Environment: At Oneok, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging for all employees. We strive to provide a supportive and inclusive work environment where everyone can thrive.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Oneok is an equal opportunity employer and is committed to building a diverse workforce. We encourage applications from all qualified individuals, including those with disabilities and those belonging to underrepresented groups.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.