Live Chat Representative

Job Description:

Avnet, a leading global technology distributor, is seeking a confident and independent Live Chat Representative to join our team in London, England. As a part-time entry-level position, the Live Chat Representative will be responsible for providing exceptional customer service and support through online chat platforms. This role requires strong problem-solving skills, as well as the ability to effectively communicate and present information to customers.

Responsibilities: 1. Engage with customers through live chat to provide product information, answer inquiries, and resolve issues. 2. Maintain a high level of professionalism and customer service at all times. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Escalate customer issues to the appropriate department when necessary. 5. Keep accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and efficiently in a fast-paced environment. 4. Basic computer skills and familiarity with online chat platforms. 5. Confidence in engaging with customers and addressing their needs. 6. Presentation skills to effectively convey information to customers.

Benefits: 1. Medical coverage for part-time employees. 2. Life insurance for all employees. 3. Company equipment provided for work purposes.

Working Environment: At Avnet, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to work with honesty and respect towards customers and colleagues.

Deadline to Apply: All applications must be submitted by July 5, 2024.

Equal Opportunity Statement: Avnet is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, age, religion, or disability. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.