Live Chat Specialist

Job Description:

We are looking for a dedicated and adaptable Live Chat Specialist to join our team at Dillard’s in London, England, UK. As a Live Chat Specialist, you will be responsible for providing exceptional customer service through online chat support. This is a part-time entry-level position with no prior experience required.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Resolve customer issues in a timely and professional manner - Research product information to assist customers with their inquiries - Make informed decisions to ensure customer satisfaction - Collaborate with other departments to address customer concerns - Maintain a high level of professionalism and customer service at all times

Requirements: - Strong decision-making skills and the ability to think quickly on your feet - Excellent research skills to provide accurate and thorough information to customers - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Must be dedicated and adaptable to changing situations - Knowledge of retail and customer service practices is a plus

Benefits: - Parental leave - Disability insurance - Company transportation

Working Environment: At Dillard’s, we strive for excellence and uphold high standards in all endeavors. Our team is committed to providing the best possible customer experience, and we value employees who share our dedication to quality service.

Equal Opportunity Statement: Dillard’s is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected classification. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-04-17

We look forward to receiving your application and welcoming you to our team at Dillard’s!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.