Remote Live Chat Specialist

Job Description:

Genesis Healthcare is seeking a Remote Live Chat Specialist to join our team in London, England. This part-time position is ideal for individuals who are independent, hardworking, and have excellent analytical and strategic planning skills. The successful candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support via live chat. 2. Resolve customer issues in a timely and professional manner. 3. Collaborate with other team members to ensure a consistent and high-quality customer experience. 4. Analyze user data to identify trends and opportunities for improvement. 5. Assist in developing and implementing strategic plans to improve customer satisfaction. 6. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. 4+ years of experience in a customer service or live chat support role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving and critical thinking abilities. 4. Ability to work independently and meet deadlines. 5. Proficiency in using live chat software and other customer service tools. 6. A positive attitude and a passion for helping customers.

Benefits: - Free food during work hours - Paid sick leave - Free accommodation for designated work periods

Working Environment: At Genesis Healthcare, we embrace a culture that challenges norms and encourages bold thinking. Our team members are encouraged to think creatively and take risks to achieve our goals.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.