Remote Live Chat Specialist

Job Description:

Live Nation Entertainment is seeking a Remote Live Chat Specialist to join our team in London, England. As a part-time entry-level position, we are looking for someone with at least 1 year of experience in customer service or a related field. The ideal candidate will be confident, resilient, and possess strong negotiation and leadership skills.

Responsibilities: 1. Respond to customer inquiries and provide support via live chat on our website. 2. Assist customers with ticket purchases, event information, and resolving any issues they may encounter. 3. Utilize problem-solving skills to address customer concerns and escalate issues as needed. 4. Communicate effectively and professionally with customers to ensure a positive experience. 5. Collaborate with colleagues worldwide to provide a seamless customer service experience.

Requirements: 1. At least 1 year of customer service experience. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks in a fast-paced environment. 4. Comfortable using live chat software and other customer service tools. 5. Must be confident, resilient, and have strong negotiation and leadership skills.

Benefits: 1. Paid sick leave. 2. Training and professional development opportunities. 3. Dental insurance.

Working Environment: At Live Nation Entertainment, we value collaboration and teamwork. As a Remote Live Chat Specialist, you will have the opportunity to work with colleagues from around the world, fostering a global village mentality.

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

Join our team and help us provide exceptional customer service to music fans around the world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.