Live Chat Specialist - Work from home

Job Description:

Becton Dickinson is seeking a dedicated and resilient Live Chat Specialist to join our team in London, England. As a part-time Associate level position, the Live Chat Specialist will be responsible for providing exceptional customer service and support through live chat interactions with customers. This is a work from home position, allowing for flexibility and convenience in your work schedule.

Responsibilities: - Engage with customers via live chat to provide product information, answer inquiries, and resolve issues in a timely and professional manner - Utilize persuasion skills to upsell products or services to customers when appropriate - Demonstrate emotional intelligence in handling challenging customer interactions and diffusing escalated situations - Collaborate with team members to ensure consistent and high-quality customer service delivery - Maintain accurate records of customer interactions and ensure follow-up as needed - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent verbal and written communication skills - Strong persuasion skills and the ability to effectively sell products or services - High emotional intelligence and the ability to empathize with customers - Must be dedicated to providing exceptional customer service and support - Resilient and able to handle challenging situations with professionalism and grace

Benefits: - Relocation allowance for eligible candidates - Company transportation for on-site meetings or training when necessary - Paid overtime opportunities for additional income

Working Environment: At Becton Dickinson, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. Our Live Chat Specialists play a crucial role in fostering this inclusive environment by providing exceptional service to all customers.

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or religion.

Deadline to apply: May 28, 2024

Join our team and make a difference in the lives of our customers with your exceptional customer service skills as a Live Chat Specialist at Becton Dickinson. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.