Online Account Support Assistant

Job Description:

As an Online Account Support Assistant at CenterPoint Energy in London, England, UK, you will be responsible for providing exceptional customer service and support to online account holders. This part-time position at an Associate Level requires at least 2 years of experience in customer service. The ideal candidate will be motivated, energetic, have strong presentation and persuasion skills, and enjoy working in a creative and innovative environment.

Responsibilities: - Provide timely and accurate support to online account holders via phone, email, and chat - Assist customers with any issues they may encounter while using their online accounts - Educate customers on the various features and benefits of their online accounts - Troubleshoot technical issues related to online account access and functionality - Collaborate with other team members to continuously improve the online account support process - Maintain accurate records of customer interactions and feedback - Stay up-to-date on CenterPoint Energy's products and services to provide accurate information to customers

Requirements: - At least 2 years of experience in customer service - Strong communication skills, both written and verbal - Excellent problem-solving skills and attention to detail - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency with Microsoft Office suite and online customer service tools - Motivated and energetic personality - Strong presentation and persuasion skills

Benefits: - Joining Bonus - Gym membership - Travel and spending expenses covered - Opportunity to work in a creative and innovative environment that values fresh ideas and inventive solutions

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: May 22, 2024

We look forward to receiving your application and welcoming a motivated and energetic individual to our team at CenterPoint Energy in London, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.