Online Account Support Associate

Job Description:

Terex is seeking a diligent and driven Online Account Support Associate to join our team in London, England. This part-time position offers entry-level opportunities for individuals with at least 1 year of experience in a similar role. As an Online Account Support Associate, you will be responsible for providing top-notch support to our online account holders, ensuring a seamless and positive experience for our customers.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally via email, chat, and phone. 2. Assist customers with account setup, login issues, billing inquiries, and other account-related concerns. 3. Troubleshoot technical issues and escalate to the appropriate team when necessary. 4. Monitor account activity and identify any irregularities or potential fraud. 5. Collaborate with our sales and marketing teams to promote new products and services to existing account holders. 6. Maintain accurate and up-to-date records of customer interactions and account information.

Requirements: 1. Reliable and independent individual who can work efficiently with minimal supervision. 2. Strong decision-making skills and the ability to think strategically to resolve customer issues. 3. Excellent communication skills, both written and verbal. 4. Proficiency in Microsoft Office Suite and experience with CRM software preferred. 5. Previous experience in customer service or online account support is a plus. 6. Must be able to work flexible hours and adapt to changing priorities.

Benefits: 1. Life insurance coverage for all employees. 2. Company transportation provided for commuting employees. 3. Company-provided equipment needed for the job.

Working Environment: At Terex, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Account Support Associate, you will have the opportunity to participate in various volunteering and charitable activities to support local communities and make a positive impact.

Equal Opportunity Statement: Terex is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, or any other protected category under applicable law. All qualified applicants will receive consideration for employment without regard to any such characteristic. We are committed to creating a diverse and inclusive workplace where every individual feels valued and respected.

Deadline to apply: July 5, 2024

If you meet the requirements and are ready to embark on a rewarding career with Terex, apply now to join our dynamic team as an Online Account Support Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.