Online Account Support Associate

Job Description:

Xerox is seeking a Part-time Online Account Support Associate to join our team in London, England. As an Associate Level position with at least 3 years of experience, you will be responsible for providing online account support to our clients.

Responsibilities: - Providing exceptional customer service to online account holders - Handling inquiries and resolving issues via email, chat, or phone - Managing account information and updating customer profiles - Troubleshooting technical issues and providing solutions - Collaborating with other teams to ensure customer satisfaction - Maintaining accurate records of customer interactions - Assisting with sales and marketing initiatives as needed

Requirements: - Energetic and adaptable personality traits - Strong attention to detail and negotiation skills - Proficient in Microsoft Office and CRM software - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and meet deadlines - Previous experience in customer service or account support roles

Benefits: - Profit sharing opportunities - Paid overtime for additional hours worked - Visa sponsorship for eligible candidates

Working Environment: At Xerox, we leverage data to inform decisions and drive strategic initiatives. Our team is collaborative, innovative, and dedicated to providing the best possible support to our clients.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.