Online Account Support Manager

Job Description:

As an Online Account Support Manager at Costco in London, England, UK, you will be responsible for overseeing the online accounts of the company, ensuring customer satisfaction and driving revenue growth through strategic account management. This is a part-time position at a mid-to-senior level, requiring at least 7 years of relevant experience in e-commerce or account management.

Responsibilities: - Develop and maintain strong relationships with online account holders, understanding their needs and providing proactive support to ensure their satisfaction. - Collaborate with internal teams to optimize online account performance, troubleshoot any technical issues, and implement improvements to enhance the user experience. - Analyze data and metrics to identify trends and opportunities for account growth, presenting recommendations to senior management. - Lead a team of account support representatives, providing guidance and training to ensure high-quality customer service. - Stay up-to-date on industry trends and best practices in online account management, constantly seeking ways to innovate and improve processes.

Requirements: - Bachelor's degree in business, marketing, or a related field. - 7+ years of experience in e-commerce or account management. - Passionate and motivated individual with strong problem-solving skills. - Demonstrated leadership abilities, able to inspire and guide a team to success. - Excellent communication and interpersonal skills.

Benefits: - Life insurance coverage. - Joining bonus. - Travel and spending expenses covered for work-related activities.

Working Environment: At Costco, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, ensuring that all employees have equal opportunities for growth and development.

Equal Opportunity Statement: Costco is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.