Online Account Support Manager

Job Description:

Hertz Global Holdings is seeking a talented and experienced Online Account Support Manager to join our team in London, England, UK. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in online account management and customer support.

Responsibilities: - Manage and support online accounts, ensuring a high level of customer satisfaction - Develop and implement strategies to increase online account engagement and retention - Analyze data and metrics to identify trends and opportunities for improvement - Work closely with cross-functional teams to ensure seamless customer experiences - Provide timely and accurate responses to customer inquiries and issues - Monitor and report on key performance indicators related to online accounts - Collaborate with marketing teams to create targeted campaigns and promotions - Stay up-to-date on industry trends and best practices in online account management

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of success in online account management - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Reliable and passionate about providing exceptional customer service - Experience with CRM systems and online analytics tools - Proficiency in Microsoft Office suite

Personality Traits: Reliable, passionate Soft Skills: Adaptability, analysis

Benefits: - Paid overtime - Free food - Relocation allowance

Working Environment: At Hertz Global Holdings, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and collaborate with team members from diverse backgrounds and experiences.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Hertz Global Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.