Online Account Support Manager

Job Description:

We are seeking a highly motivated and experienced Online Account Support Manager to join our team at Walmart in London, England, UK. As a mid-to-senior level position, the ideal candidate should have at least 7 years of experience in account management or customer support. This part-time role requires a strong understanding of online platforms and e-commerce, as well as excellent communication skills and a customer-centric approach.

Responsibilities: - Manage and optimize online accounts for our customers, ensuring a seamless shopping experience - Provide support to customers regarding their online orders, payments, and account information - Collaborate with the marketing and sales teams to develop strategies for increasing online sales and customer retention - Analyze online account data and performance metrics to identify trends and opportunities for improvement - Work closely with the technical support team to address any customer issues or technical difficulties

Requirements: - Minimum of 7 years of experience in account management or customer support - Energetic and reliable personality traits - Attention to detail and strong persuasion skills - Excellent communication and problem-solving skills - Proficiency in CRM systems and Microsoft Office suite - Bachelor's degree in business, marketing, or a related field

Benefits: - Life insurance - Gym membership - Free accommodation

Working Environment: At Walmart, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive work environment where employees are encouraged to reach their full potential.

Equal Opportunity Statement: Walmart is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.