Online Account Support Officer

Job Description:

Berkshire Hathaway is seeking a part-time Online Account Support Officer to join our team in London, England, UK. This entry-level position requires at least 1 year of experience in a similar role. The ideal candidate will be resilient and hardworking, with strong persuasion and communication skills.

Responsibilities: 1. Provide online assistance to customers with their accounts and answer any inquiries they may have. 2. Monitor customer accounts for any unusual activity or discrepancies and take appropriate actions. 3. Update customer account information accurately and in a timely manner. 4. Collaborate with other departments to address customer concerns and resolve issues efficiently. 5. Assist in implementing new online account features and improvements based on customer feedback. 6. Maintain a high level of customer satisfaction through excellent service and support.

Requirements: 1. At least 1 year of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and other relevant software applications. 5. Knowledge of online account management systems is a plus. 6. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Life insurance 2. Free food 3. Retirement plan

Working Environment: Our team at Berkshire Hathaway is dedicated to understanding and exceeding customer expectations. We value open communication, collaboration, and a strong work ethic.

Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-01

Join our team and help us provide top-notch online account support to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.