Online Account Support Officer

Job Description:

Jacobs Engineering Group is seeking an Online Account Support Officer to join our team in London, England. This part-time entry-level position is ideal for individuals who are resourceful, energetic, and have excellent time management and negotiation skills.

Responsibilities: - Provide online support to account holders, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. - Manage and update account information, ensuring accuracy and confidentiality. - Collaborate with internal teams to address customer needs and resolve any account-related issues. - Monitor account activity, identifying any irregularities or discrepancies. - Assist with account renewals, upgrades, and cancellations as needed. - Communicate with customers via email, chat, and phone, providing timely and professional assistance.

Requirements: - High school diploma or equivalent. - Strong communication skills, both written and verbal. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize workload effectively. - Proficiency in Microsoft Office and other relevant software. - Availability to work part-time hours, including evenings and weekends.

Benefits: - Vision insurance - Training & professional development opportunities - Employee discounts on company products and services

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: July 6, 2024

Join our team at Jacobs Engineering Group and be a part of a supportive and inclusive working environment where your skills and talents are valued and respected. Apply today to start your career in online account support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.