Online Account Support Representative

Job Description:

Honeywell International is seeking a dedicated and resilient Online Account Support Representative to join our team in London, England. This is a part-time entry-level position with no prior experience required. As an Online Account Support Representative, you will be responsible for providing assistance and support to customers who have questions or concerns regarding their online accounts.

Responsibilities: 1. Assist customers with login issues, password resets, and general account maintenance. 2. Respond to customer inquiries via email, chat, or phone in a professional and timely manner. 3. Troubleshoot technical issues related to online accounts and escalate complex problems to the appropriate team. 4. Educate customers on how to use different features of their online accounts and troubleshoot basic technical problems. 5. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. 6. Maintain accurate records of customer interactions and transactions. 7. Continuously seek opportunities for innovation and improvement in the online account support process.

Requirements: 1. Resilient and dedicated personality traits. 2. Strong planning and innovation skills. 3. Excellent communication and customer service skills. 4. Basic understanding of online account systems and technology. 5. Ability to work independently and as part of a team. 6. High school diploma or equivalent.

Benefits: - Disability insurance - Free accommodation - Dental insurance

Working Environment: At Honeywell International, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a dynamic and collaborative environment that encourages learning and growth.

Equal Opportunity Statement: Honeywell International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: 2024-06-29

Join our team and make a difference in the world of online account support at Honeywell International in London, England!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.